With my apologies to George and Ira Gershwin, it doesn’t matter how you pronounce process but it does matter what you do with it. IT processes matter. It is my intention to use this Core to focus on doing everything possible to improve your IT processes.

First, we need to identify the necessary processes for your organization. To do this, we’ll use this forum to talk first about governance guidance. The guidance could include frameworks like COBIT or ITIL and standards like ISO 270001 or ISO 20000. COBIT helps us select processes based on IT goals. So you have a starting point. But we need to go beyond COBIT, ITIL CMMI, or what have you. We need to talk about business process mapping, value stream mapping, Lean, Six Sigma, and Theory of Constraints, among others. We need to ensure our selected processes are stable and capable: having them is not enough.

Hold on. Keep reading (and subscribe to this Core's RSS). We’re on a rocket ship and ready to take off!