A business process is a sequence of activities necessary to manipulate economically relevant objects (i.e. inputs) towards specific goals (i.e. customer deliverables) to satisfy customers (i.e. customer requirements).

Business process "customers" may be external or internal to the organization that owns the business process. For business processes designed to serve internal customers, other business processes should be used to align the internal processes with the requirements of external customers.

Business Process Components

Business processes are complex structures made up of inputs, outputs, resources, activity work breakdown structures & methods, skill sets and associated metrics, which are designed to produce outputs for customers. Business processes are, by definition, customer-centric, which are designed to cut across organizational unit, technology platform, and channel boundaries.

Information Governance Implications Business processes and Business Process Management (BPM) technology provide a concept and execution platform for business strategy; business decision management; and governance, risk management, and compliance solutions.