Change Management

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A Practical Framework for Reducing Infrastructure Failures and Disruptions

Change is not an option: it's a requirement. Markets, regulations, strategic shifts, and operational imperatives all compel companies to continuously upgrade, patch, and extend business systems. However, inadequately controlled changes can introduce unintended, often adverse effects on IT systems—and the business processes they enable.

Accordingly, effective change management cannot be merely an IT function: it must be a focused, methodical partnership between IT management and stakeholders across the enterprise. This paper proposes a framework for a sound, effective, and efficient change management practice. Written for IT managers, internal auditors, and other professionals with enterprise risk management responsibilities, the paper offers experience-based, practical guidance on:

  • Structuring change management roles, objectives, and procedures
  • Defining and prioritizing change requests
  • Scheduling change
  • Managing exceptions to established change management processes
  • Overcoming cultural resistance to new change management policies

Included use cases, a model change management workflow, and examples of lessons learned in real-world implementation put change management principles in context.

The framework outlined in the paper reflects not only best practices for change management, but also real practices forged by the author in industry-leading companies. Drawing on more than 40 years of experience in IT development, management, and risk management roles for financial services companies, the author, Frank LeFavi, supplements concrete advice with lessons learned in production environments.

About Community-Contributed Research

Change Management is a community-contributed work by T2P member Frank LeFavi. Frank has generously allowed us to publish his work, with the sole goal of supporting the processes and success of others in the professional community. We applaud Frank’s contribution—both for its high value as independent, experience-based analysis, and as a stellar example of how information professionals can help each other to advance the field as a whole.

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